All Graduates Interpreting & Translating is proud to announce our partnership in the Multilingual Older Persons COVID-19 Support Line.

All Graduates | 12 Feb 2021

The Australia-wide support line was launched on the 10^th of February 2021 and will run until the 30^th July 2021. The support line will increase access for older people from culturally diverse and linguistically backgrounds to information in their preferred language.

Callers will be able to speak with a phone support worker in Arabic, Cantonese, Greek, Italian, Mandarin or Vietnamese.

The Navigator System was built by the IT Department at All Graduates to manage and support the phone support workers to engage with callers in their own language.

Project Partners

The Multilingual Older Persons COVID-19 Support Line is led by the Centre for Cultural Diversity in Ageing (supported by Benetas) in partnership with Spectrum Migrant Resource Centre and All Graduates Interpreting and Translating Services and supported by the PICAC Alliance, OPAN, Dementia Australia, National Seniors Australia, National Ethnic and Multicultural Broadcasters’ Council and COTA Australia.

About the Support Line

The support line will provide callers from culturally and linguistically diverse backgrounds across Australia access to information areas about:

COVID-19 updates and restrictions that may affect them, their families or friends
Information on types of residential and home aged care services
Access to aged care and community services that are culturally aligned and speak their language.
Information on dementia support or caring for someone living with dementia

The support line will run for six months from 10 February 2021 until 31 July 2021 will be offered in the following six languages:

Arabic
Cantonese
Mandarin
Greek
Italian
Vietnamese

How the Support Line Works

All calls are triaged by trained multilingual personnel and then directed to multilingual guidance from the COVID-19 Support Line for older Australians delivered by COTA Australia, OPAN, National Seniors Australia and Dementia Australia.

Older people, their families and carers who would like information and support are encouraged to contact the Multilingual Older Persons COVID-19 Support Line Monday to Friday between 2pm and 5pm Melbourne time (except public holidays) on:

1800549844 – Italian
1800549845 – Greek
1800549846 – Vietnamese
1800549847 – Mandarin
1800549848 – Cantonese
1800549849 – Arabic

More Information

If you have questions about the phone line, please email:
multilingual@culturaldiversity.com.au

If you’d like to share/promote the phone line, please visit:
http://www.picacalliance.org/multilingual-older-persons-covid-19-support-line/

Fatih Karakas | 2 Sep 2020

“Conversations”, the Training and Professional Development division of All Graduates Interpreting and Translating Services, is looking to build their team of trainers nationally. The training is delivered predominantly to translation and interpreting practitioners as well as service providers.

“Conversations” provides professional education and flexible training packages tailor made to meet the needs of T&I practitioners and organisations that provide services to CALD communities. Our training packages and PD events are developed by people who are experienced in the education of translators and interpreters and therefore bring a unique perspective. As a result, “Conversations” training is in demand and as such we are looking to build a pool of passionate Trainers that will help us contribute to the advancement of the Translation and Interpreting Industry.

If this sounds like something you would be interested in, read the below information on how to apply.

We look forward to hearing from you!

HOW TO APPLY:

Please respond to these selection criteria, telling us why you would fit this role (maximum 2 pages):

ESSENTIAL

Strong understanding of the Translating and Interpreting industry in Australia
Experience in delivering training, and/or public speaking experience
Excellent communication and interpersonal skills

DESIRABLE

Interpreting and/or translating experience
Tertiary level education in T&I
Experience in training or working within a specialised interpreter setting including but not limited to medical settings, legal settings.

Please send your resume, and response to the above selection criteria to our Training and PD Coordinator Fatih Karakas by email: fatih@allgraduates.com.au

If you have any questions or would like more information, contact Fatih on 9605 3037 or email fatih@allgraduates.com.au.

Launching our Professional Development and Training Division...

All Graduates | 13 Jul 2020

All Graduates is committed to ensuring our panel of interpreters and translators are skilled, competent, work ready and are supported in undertaking interpreting and translation jobs for our clients.

To this end, All Graduates is proud to formally announce the launch of our Professional Development and Training Division:

Conversations:
Interpreting and Translating

Sessions are delivered live or as online workshops, webinars and on-demand pre-recorded courses. We will also present Q&A panel discussions/interviews facilitated by industry experts. The panel will comprise T&Is, user client representatives (e.g. Hospital language services manager) and All Graduates translations project managers/interpreter coordinators.

Information about our Conversations: Interpreting and Translating is now available at our new training website – https://allgraduates.arlo.co/w/

(A shortcut to this website is also available from the Home Page)

On this website you can view the following menu items:

Upcoming Events – View any upcoming events
Webinars – View any upcoming webinars
On Demand – Paid access to a range of past recorded webinars. Note: Recordings that are exclusively available for All Graduates T&Is can be accessed in the Interpreter Mobile app > Resources > PD Videos
Catalog – View the full list of Upcoming, Past or On-Demand Events
Calendar – See Upcoming Events in a Calendar view
Presenters – Read the Bio of our Professional Learning Facilitators and Consultants
Podcasts – Access quick link to our streaming services

IMPORTANT: Please ensure you read the ‘HOW TO REGISTER’ information on any event, as you may be eligible for FREE registration via your individual email invitation or special discounted prices when validating your All Graduates ID.

Introduction to Fatih Karakas

Whilst he is no stranger to All Graduates, we’d like to formally introduce Fatih Karakas as the Trainer & Professional Development Training Coordinator of All Graduates.

Fatih has facilitated a number of our previous events, and will continue to ensure our PD events are current for the T&I industry as well as addressing interpreting and translation related challenges and strategies.

Professional Development Webinars

Since 2018, we have launched a number of Webinars specifically to support and upskill interpreters.

Our past webinars are exclusively available to our panel of interpreter & translators and are available to view in the Interpreter Mobile App > Resources > PD Videos.

New and Upcoming Webinars notifications will be sent via email to All Graduates panel of T&Is where applicable.

Also make sure to check our training website for new events as this will be updated regularly. Webinars registrations will vary from FREE to All Graduates T&Is or a discounted price of $20 with ID Verification.

Podcasts – NEW!

As part of this PD initiative, we are delighted to announce we have launched a weekly podcast to complement our webinars and online courses.

Each episode facilitated by Fatih Karakas will have a special guest and conversation about current and hot topics related to the T&I industry as well as interpreting and translation related challenges and strategies.

Guests will vary from T&I practitioners across Australia to key figures in the industry as well as expert names in other fields of practice that are intertwined with interpreting and translating.

Each episode will run for approximately 15-20 minutes and will be available via YouTube, Apple Podcast, Google Podcast and Spotify as well as the All Graduates training website.

Our inaugural episode will host RMIT University Master of Translating and Interpreting Program Manager, Dr Erika Gonzalez Garcia and we will talk about the importance of formal training of T&I practitioners as well as scholarships and their importance to our industry.

View and subscribe to our channels to receive notifications for new episodes:

Your interest and support is greatly appreciated and we hope you will join us for our events throughout 2020 and onwards.

If you have any questions, please contact webinars@allgraduates.com.au.

All Graduates | 8 Jul 2020

Healthdirect Video Call is a commonwealth government-funded video conferencing platform for health professionals and their patients. Telehealth is now part of everyday life, but learning how to navigate new technology can be difficult if English is not your first language.

To help clinicians support their patients, whose first language is not English or have limited English language proficiency, Healthdirect Video Call service has produced translated version of their ‘Attending your appointment via A Video Call’ flyer in 26 different languages. The flyer explains to patients how they can access their video appointments and how to get the best out of the experience. It can be customised to include the clinic’s information and includes a QR that allows patients to quickly access the waiting area prior to their appointment.

Being able to read the technical instructions in their own language helps alleviate a lot of the stress many patients feel when it comes to using telehealth.

Responding to the needs of the community, All Graduates have produced translated Telehealth instruction sheets working with NAATI-certified translators to make sure each one was correct and user-friendly.

The following languages are provided:

English to Albanian translation, Shqip

English to Arabic translation, العربية

English to Bosnian translation, Bosanski

English to Burmese translation, မြန်မာစာ

English to Croatian translation, Hrvatski

English to Filipino translation, Tagalog

English to Greek translation, Eλληνικά

English to Hindi translation, हिन्दी

English to Hungarian translation, Magyar

English to Indonesian translation, Bahasa Indonesia

English to Italian translation, Italiano

English to Karen translation

English to Macedonian translation, Mакедонски

English to Nepali translation, नेपाली

English to Persian translation, فارسی

English to Punjabi translation, ਪੰਜਾਬੀ

English to Russian translation, Pусский язык

English to Serbian translation, Cрпски

English to Simplified Chinese translation, 汉语

English to Spanish translation, Español

English to Swahili translation, Kiswahili

English to Tamil translation, தமிழ்

English to Thai translation, ไทย

English to Traditional Chinese translation, 漢語

English to Turkish translation, Türkçe

English to Vietnamese translation, Tiếng Việt

View the translations here

Client Testimonials:

“All Graduates Interpreters and Translators assists Alfred Health Language Services department with the provision of Telehealth video-conference interpreting service in inpatient and outpatient settings. The set-up of the service was stress-free and managed in a timely fashion. The professionalism, reliability and, flexibility of Ismail and Mikaela helps Language Services to provide quality VRI to Alfred Health LEP patients.”

Ida Giaccio, Team Leader, Alfred Health Language Services

“Melbourne Health has a long standing relationship with All Graduates Interpreting and Translating Services. All Graduates take particular care with our portfolio, and we feel our health service is a top priority. All Graduates takes innovative steps to ensure that we are provided with the best outcomes for our health service. One of our biggest achievements is the successful partnership with the Health Direct Telehealth platform which enabled Melbourne Health to provide video interpreters via a secure platform to our patients and staff. As this service was established long before the COVID-19 pandemic hit, there were no delays in providing this service to our staff and patients.”

Christina Leontiou, Interpreter Coordinator, The Royal Melbourne Hospital

“The skilled and highly experienced All Graduates telehealth staff have been instrumental in the success of the virtual remote interpreting service for CaLD patients by liaising with the in-house IT/telehealth team, advising on the workflow coordination of the remote interpreters and assisting with problem solving.”

A major metropolitan health provider

Top Honours All Graduates Interpreting and Translating Languages Services Medal awarded to Chamoun Salameh Bechara.

All Graduates | 28 May 2020

An Arabic interpreter who supports interpreting across hospitals in Western Sydney has received top honours from the NSW Government.

The All Graduates Interpreting and Translating Language Services Medal was awarded to Chamoun Salameh Bechara as part of the 2020 Premier’s Multicultural Community Medals.

Mr Bechara leads interpreting services for the Western Sydney Health District. He has also led training with TAFE NSW supporting aspiring interpreters from new and emerging community languages.

Acting Minister for Multiculturalism Geoff Lee said it was outstanding to see a local community member recognised with the prestigious medal.

“Mr Bechara has made an outstanding contribution to our local community and our health system across Western Sydney,” Mr Lee said.

“I wholeheartedly congratulated Mr Bechara on his achievements, particularly in light of the novel coronavirus pandemic (COVID-19).

“Now more than ever, the tireless work of our community leaders promoting social cohesion and community harmony is vital.

“Incredible leaders like Chamoun, and all interpreters, ensure language is not a barrier to accessing healthcare especially during this critical time.”

Mr Bechara said he felt honoured and privileged to have won the Premier’s Language Services medal.

“I dedicate the medal to my fellow interpreters and translators for being true enablers for our culturally and linguistically diverse communities.”

The Premier’s Multicultural Community Medals are traditionally awarded at the annual Premier’s Harmony Dinner gala event. Due to the COVID-19 pandemic, the Premier’s Multicultural Community Medals were awarded virtually.

For more information about the Premier’s Multicultural Community Medals and Multicultural Honour Roll see:

All Graduates | 29 Nov 2019

All Graduates Interpreting & Translating is the sponsor for the Language Services Medal this year.

As a proud supporter of the NSW Premier’s Multicultural Community Medals, I am pleased to let you know that nominations for 2020 are now open and encourage you to submit nominations.

This is a fantastic opportunity to be able to recognize the achievements of an interpreter or translator for the role they play in ensuring that the community of NSW has access to essential information and services.

The Medals and Honour Roll pay tribute to the many outstanding people who have worked tirelessly behind the scenes to promote social cohesion and harmony in our state of NSW. The medals will be awarded in March at the Premier’s Harmony Dinner.

Nominations close Monday 16 December.

Visit the Multicultural NSW website for more information about categories, eligibility and nomination forms: https://multicultural.nsw.gov.au/premiers-multicultural-community-medals

Showcasing the Telehealth Training Process

All Graduates | 11 Jun 2019

All Graduates was invited to showcase at the Language Services Innovations Grants Forum at Foundation House last week. There were over 30 guests in attendance from various healthcare and language services providers. Our CEO Ismail Akinci was also in attendance.

Our video interpreting coordinator Mikaela was invited to demonstrate how we train and prepare our interpreters for telehealth consultations – an innovative method of providing languages services which is improving public hospitals’ access to professional interpreters. Well done Mikaela!
#languageservices #telehealth #CALD