All Graduates Interpreting & Translating is proud to announce our partnership in the Multilingual Older Persons COVID-19 Support Line.
The Australia-wide support line was launched on the 10th of February 2021 and will run until the 30th July 2021. The support line will increase access for older people from culturally diverse and linguistically backgrounds to information in their preferred language.
Callers will be able to speak with a phone support worker in Arabic, Cantonese, Greek, Italian, Mandarin or Vietnamese.
The Navigator System was built by the IT Department at All Graduates to manage and support the phone support workers to engage with callers in their own language.
Project Partners
The Multilingual Older Persons COVID-19 Support Line is led by the Centre for Cultural Diversity in Ageing (supported by Benetas) in partnership with Spectrum Migrant Resource Centre and All Graduates Interpreting and Translating Services and supported by the PICAC Alliance, OPAN, Dementia Australia, National Seniors Australia, National Ethnic and Multicultural Broadcasters’ Council and COTA Australia.
About the Support Line
The support line will provide callers from culturally and linguistically diverse backgrounds across Australia access to information areas about:
- COVID-19 updates and restrictions that may affect them, their families or friends
- Information on types of residential and home aged care services
- Access to aged care and community services that are culturally aligned and speak their language.
- Information on dementia support or caring for someone living with dementia
The support line will run for six months from 10 February 2021 until 31 July 2021 will be offered in the following six languages:
- Arabic
- Cantonese
- Mandarin
- Greek
- Italian
- Vietnamese
How the Support Line Works
All calls are triaged by trained multilingual personnel and then directed to multilingual guidance from the COVID-19 Support Line for older Australians delivered by COTA Australia, OPAN, National Seniors Australia and Dementia Australia.
Older people, their families and carers who would like information and support are encouraged to contact the Multilingual Older Persons COVID-19 Support Line Monday to Friday between 2pm and 5pm Melbourne time (except public holidays) on:
- 1800549844 – Italian
- 1800549845 – Greek
- 1800549846 – Vietnamese
- 1800549847 – Mandarin
- 1800549848 – Cantonese
- 1800549849 – Arabic
More Information
If you have questions about the phone line, please email:
multilingual@culturaldiversity.com.au
If you’d like to share/promote the phone line, please visit:
http://www.picacalliance.org/multilingual-older-persons-covid-19-support-line/
